Experience

• Leading Platform DevEx — the team providing the engineering foundation for all BU engineers — while serving as initiative champion for a P1 international expansion across 10+ teams.
• Proposed and drove the org design that unified Platform DevEx and QEE (Quality Enablement Engineering, a framing I originated) under one management line.
• Promoted to Senior Manager Oct 2025.
• Introduced DORA dashboards, AI-assisted management workflows, and async-first culture.
• Launched the first EM leadership forum across the BU; mentored 20+ peers.

• Built the first QA function at a Series C cybersecurity startup from scratch.
• Grew the team from 1 to 4, introduced creative KPIs, API testing frameworks, and incident-informed prioritisation.
• Drove BC/DR efforts, redefined engineering syncs, launched the QA hiring pipeline, and coached through sensitive performance processes.
• Lateral move from Tech Lead.

• Promoted from Senior QA Engineer to Head of Quality Assurance.
• Built and scaled QA for a leading open-source conversational AI platform, co-designing a custom SDLC that cut lead time by ~20% and stabilised the release cadence.
• Rolled out company-wide testing, CI/CD, and performance/visual tooling.
• Defined the QA roadmap and drove cross-functional alignment with CSEs through adoption of observability tools.
• Created and launched a DEI-focused hiring pipeline and manager onboarding programme.
• Grew the QA team from 1 to 5 engineers.

• Built and scaled Zenly's QA function following the Snapchat acquisition.
• Grew my team from 1 to 5, introducing mobile automation, device farming, and the first end-to-end test framework.
• Reduced manual testing by ~30%, stabilised a fortnightly release train, and improved bug resolution rate by 15% through revamped triaging.
• Rolled out new test tooling, redefined QA strategy with C-suite support, and coordinated directly with Apple and Google for smooth App Store releases.

• Promoted from QA Automation Engineer to Product Delivery Manager at a fast-growing enterprise AI platform.
• Built and owned the frontend automation framework (Python, Selenium, Allure) and expanded to backend testing and CI tooling.
• Led an SDLC overhaul — creating a feature development handbook and onboarding process for ~80 engineers.
• Ran customer UX research interviews (including with Pfizer), surfacing 20+ prioritised roadmap items and enabling the first design system rollout.
• Founded the company's first DEI initiative.

QA Engineer at a leading password manager and digital identity platform. Contributed to test coverage and release quality during a period of rapid product growth.

Software Tester on banking and retail automation systems. Executed functional and regression test suites across point-of-sale and ATM software in a regulated environment.

Technical Support Specialist for a talent relationship management SaaS platform. Handled customer-facing technical issues, contributed to documentation, and supported onboarding workflows.

Combined software testing and ICT administration at a telematics platform company. Validated fleet management software, maintained internal infrastructure, and supported development teams with deployment and systems tooling.